Covid-19
Please take time to read the following:
As with nearly every aspect of life these days, you should expect a number of changes to how we safely and skillfully manage your dental needs in Ajax. Our primary goal is to prevent and reduce the risk of virus transmission to our patients and team without compromising the exceptionally high level of care and dedication we have always provided.
Here are some things you should expect as we return:
When booking and confirming appointments:
-detailed screening questions at time of booking, and confirming appointments
-digital forms with e-signature
-benefit pre-determinations to avoid surprises and delays in you attaining reimbursement
-payment arrangements made and collected in advance to reserve appointments, avoid delays and allow for contactless exit from the office
-significantly expanded use of Teledentistry and video conferencing to assess your concerns prior to booking in-office appoitments and to consult on your treatment plans
Office Changes:
-screening questions with temperature checks for our team on arrival
-remote working from home to reduce staff on site
-use of barrier guards at reception desks
-expanded and staggered appointment times to allow for more spacing
-increased levels of personal protective equipment (PPE) including face shields, masks, gowns and head covers where indicated
-enhanced operatory disinfection procedures
-separate entrance for all deliveries
At your appointment:
-texting on arrival and waiting in the comfort of your vehicle, or on the plaza grounds, until we are ready to take you directly to the treatment room
-enter only through our south side Handi-Cap automatic push button door
-screening with temperature on entering
-required use of hand sanitizer on arrival and hand washing prior to and after treatment
-required masks to be worn by all except when in treatment
-avoiding touching surfaces and maintaining 6 foot distance from others except when in treatment
-use of an anti-viral oral pre-rinse prior to all procedures
-additional equipment to capture and eliminate aerosols produced during treamtent
-exit only through reception area as soon as appointment is completed
